Census

  1. Background of the Sector (conceptualization)?

 

The Dzongkhag Census Sector is the KEY Sector of the Dzongkhag Administration, Zhemgang. It is function directly with the supervision of Dasho Dzongdag. The main functions are dealt with the customers and to provide services as and when require as per the guidelines and Citizenship act of Bhutan/census handbook. The census officials of the Census Sector cannot do any works related to census beyond the census act/guidelines. The Dzongkhag has fourteen different services to be delivering to the clients. The fourteen services could be done directly by the Census Office. The following services are listed below:

 

  1. Birth Registration;
  2. New CID/SRP Card Issuance;
  3. Census Transfer;
  4. Name Change/Correction of Date of Birth;
  5. Citizen/SRP Individual Information;
  6. Death Registration;
  7. Household Information;
  8. Naturalization/Regularization;
  9. Updation of Census Status;
  10. Replacement of CID/SRP Card;
  11. Change of Citizen Information;
  12. Issuance of Nationality Documents for Minors;
  13. Change of Spouse Information; and
  14. Change of HoH

 

  1. What are your sectors Mandates and their sources (if any-by act, regulation, policy etc)?

 

The Dzongkhag Census Sectors Mandate is to provide the prompt services to the customers when they make to visit our office for some work. Our aim is to make the customers happy with our services and also to fulfill their needs.

 

  1. How is Sector’s service/product linked to the overall vision and mission of the Dzongkhag?

 

The Dzongkhag Census Sector has internet facilities and linked with Department headquarter. The every services to the customer is been done through online within short period. The customers don’t have to wait longer in the office for any services they have expected from us. We have enough equipment in the office to deliver the prompt services to the customers.

  1. How is Sector’s service/product linked to the overall vision and mission of the Dzongkhag?

 

Vision: The Dzongkhag Census Sector has internet facilities and linked with Department headquarter. The every service to the customers is done through online within short period. The customers need not have to wait longer in the office for any services they have come for.

Mission: Our Census Sector’s mission is to make public happy and to provide faster and quality services related to census and also other related issues. We have to be very soft to the public and hard to the issues.

 

  1. Who are your customers (internal or external customers?

 

Our internal customers are the citizens of five geogs public under Trongsa Dzongkhag. We fulfill our customers’ expectations within short period.  The external customers are the citizens of outside Trongsa Dzongkhag and we serve them their needs.

 

  1. How do you deliver products/services to your customer?

 

By greeting and asking politely for what they have come for and serve them promptly. Duty of the census officials in the Dzongkhag is to provide faster services to the customers. We have to ask the customers problem and solve it if it is as per the guidelines. Also, we have to explain the customers if it is not as per the guideline and make the customers understand what we could not provide the service what they have asked us. It is very imperative to make the customers happy and convince them when they seek help.

 

  1. What is your Staffing (strength) structure and competencies (SKE*) (Existing, Desired and gaps, Sector and sub-section. Etc?

 

The Dzongkhag Census Sector presently has three staffs working under the Dzongkhag. They are all well trained in the field of Census. They possess other trainings in the computer field. They have working experiences of more than twenty years in the service and also served different Dzongkhags. They all are capable of shouldering higher responsibilities and also no hesitation working any works related to census issues. As per the existing staff pattern, the Royal Civil Service Commission has approved only two staffs in Trongsa Dzongkhag in past years. However, the Ministry of Home and Cultural Affairs has written proposal of at least three staffs in the Dzongkhag Census Office headed by Dzongkhag Civil Registration and Census Officer (DCRCO), Assistant Dzongkhag Civil Registration and Census Officer (ADCRCO) and one Computer Operator.

 

  1. What are your Sectors Strength, weaknesses in delivering your services/products?

 

Our Sector Strength is to serve the customer’s needs and expectations with first come first basis and deliver the services faster without making them prolong waiting in the office. We should make all the customers happy when they go back from our office. The weaknesses in our Census Office are that we do not have enough office space for our customers. And in other hand, we do not have well equipped Office Automation in the office.

 

  1. Identify your Key stake holders and the nature of relationship-(Formal/informal setup?

 

Main Key stake holders in the Census Office are Dasho Dzongda, Dasho Dzongrab and Sector Heads in the Dzongkhag level and the Geog Gups, Mangmis, Gedungs, Geog Administrative Officers and Chiwog Tshogpas are in the Geog level. They are the Key stake holders who make frequent visit in the census office related to census issues.

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